Staff and Members
Accessibility and Human Rights at the Board
Steps To Apply
You can call the Landlord and Tenant Board (the Board) at 416-645-8080 from within the Toronto calling area, or toll-free at 1-888-332-3234 from outside Toronto, and speak to one of our Customer Service Representatives.
Customer Service Representatives are available Monday to Friday, except holidays, from 8:30 a.m. to 5:00 p.m. They can provide you with information about the Residential Tenancies Act and the Board's processes; they cannot provide you with legal advice. You can also access our automated information menu at the same numbers listed above 24 hours a day, 7 days a week.
Frequently Asked Questions
Please note that the Landlord and Tenant Board receives a high volume of calls every Monday and on the first business day of each month. This results in higher wait times to speak with a Customer Service Officer. Below is a list of links to information on the most frequently asked questions.
This is not a complete list of every issue and solution. You may want to seek legal advise before deciding how to proceed and/or to obtain a complete list of options available to you
1. My tenants didn’t pay their rent. What can I do?
For information on what can happen when rent is not paid click here.
2. My landlord will not address my maintenance issues. What can I do?
For information on the rules about maintenance and repair of rental properties, including remedies available to tenants click here.
3. How do I get out of a lease?
For information on how a tenant can end their tenancy click here.
4. Can I evict my tenant because I want to sell the rental unit?
For information on the reasons a landlord can evict a tenant click here.
5. My tenants will not allow entry to the unit for showing to prospective purchasers. What can I do?
For information about the landlord’s right of entry into a rental unit click here.
6. My landlord enters my unit without providing me notice. What can I do?
For information about a landlord’s right of entry and what a tenant can do if a landlord enters a unit illegally click here.
7. I am not able to attend the hearing. What do I do?
For information about your hearing including what to do if you cannot come to the hearing click here.
8. My Landlord has not paid interest on my last month’s rent. What can I do?
For information about rent deposits and other charges including when a landlord must pay tenants interest on rent deposits click here.
9. How much can the landlord increase my rent? How much notice does he have to give me?
For information about rent, including the rent increase guideline, click here.
10. When does the heat have to be turned on?
For information about a number of maintenance and repair issues, click here.
11. What can I do about an abandoned rental unit?
For information on abandoned rental units click here.
12. My tenants left behind personal property. Can I throw it out?
For information on property left behind when a tenant moves out click here.
Landlords and Tenants can find additional information regarding these and other topics at the links below.
You can visit one of the Board's offices to obtain information from one of our Customer Service Representatives in person. You can also come to one of our offices to file an application or to obtain forms.
You can send documents to the Board by mail or fax. If you are mailing or faxing documents to the Board, you should include the application number if you know it. This way, the Board will know which application the documents belong to.
To see a list of our office locations, fax numbers, or mailing addresses go to our Office Locations section.
© Queen's Printer for Ontario, 2007 - Last Modified: March 08, 2010
This information is provided as a public service. Although we endeavor to ensure that the information is as current and accurate as possible, errors do occasionally occur. Therefore, we cannot guarantee the accuracy of the information. Readers should where possible verify the information before acting on it.